Privacy Policy

This “Privacy Policy” describes the privacy practices of Xogene Services LLC (“Xogene”).  This privacy policy describes how we collect, use, disclose, and otherwise process personal information in connection with our websites, software products, and other services, and details the rights and choices available to individuals with respect to their information.  Our websites and products will be collectively referred to as the “Sites”, and together with our services, collectively referred to as the “Services.”

Personal Information We Collect

Personal that you may provide through the services or otherwise communicate with us includes:

  • Contact Information: Examples include, your name, postal and email address, telephone number, job title, and organization name.
  • Profile Information: Examples include, your username, password, interests and preferences
  • Feedback and Correspondence: Examples include, information you provide in surveys, received customer support, reporting a problem with the services, or otherwise correspond with us
  • Usage Information: Examples include, information about how you use the Sites and interact with us
  • Marketing Information: Examples include, preferences for receiving marketing communications and details about how you engage with them

How We Use Your Personal Information

To Deliver Our Services

If you have an account with any of Xogene’s Services, we use your information to:

  • Maintain, administer, operate, and improve the Sites
  • Communicate with you regarding your Xogene account by sending you service announcements, patch notes, security alerts, support, and administrative messages.
  • Process, manage, track, and administer trainings, and to subscribe you to our Help & Support Center and community forum
  • Better understand your preferences and needs, and personalize your experience with the Sites

To Communicate With You

If you request information from us, request access to our Sites, participate in our surveys, promotions, or events, we may send you Xogene marketing materials as permitted by law.  You have the ability to opt out of any such communications.

To Comply With Law

We use your information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal processes, such as to respond to subpoenas or requests from government authorities.

With Your Consent

We may use or share your information with your consent, such as when you allow us to post your testimonials or endorsements on our Sites, instruct us to take a specific action with regards to your personal information, or you opt into marketing communications.

To Create Anonymous Data For Analytics

We may create anonymous data from your personal or usage information.  We anonymize data by excluding data information that makes the data personally identifiable to you.  We use this anonymized data for lawful business purposes, such as improving our Services and personalizing your experience.

For Compliance

We use your information as we believe necessary to (1) enforce the terms and conditions that govern our Services; (2) protect our rights, privacy, safety or property, and/or that of you or others: and (3) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

How We Share Your Personal Information

Besides as described in this privacy policy, we do not share your personal information with other organizations.

  • Service Providers: We may utilize third party companies and individuals to administer and provide the Services on our behalf. For example, training, customer support, hosting, email delivery, and database management.  These third parties may use your information only as directed by Xogene and in a manner consistent with this Privacy Policy.
  • Professional Services: We may disclose your personal information to professional advisors. For example, lawyers, bankers, auditors and insurers, when necessary during the services that they render to us.
  • Compliance With Law and Law Enforcement, Protection, and Safety: Xogene may disclose information about you to government or law enforcement officials or private parties as required by law, and disclose and use such information as we believe necessary or appropriate to (1) comply with applicable laws and lawful requests and legal process, such as to respond to subpoenas or requests from government authorities; (2) enforce the terms and conditions that govern our Services; (3) protect our rights, privacy, safety or property, and/or that of you or others; and (4) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity;
  • Business Transfers: Xogene may sell, transfer or share some or all of its business or assets, including your information, in connection with a business deal (current or potential) such as a merger, consolidation, acquisition, reorganization, sale of assets, or in the event of bankruptcy.

Your Options

Access, Update, Correct, or Delete Your Information

All individuals with an Xogene account may review, update, correct, or delete the personal information in their registration profile by contacting us at [email protected]

Marketing Communications

You may opt out of all marketing related materials by unsubscribing from emails, by clicking the link at the bottom of any such email, or by contacting us at [email protected]


If you have given us consent to post a testimonial on our Sites, but wish to update or delete it, please contact us at [email protected]

Choosing Not To Use Xogene’s Sites & Services

You may choose to not share your personal or business related information with us.  In doing so, we may not be able to provide you with the Services described in this privacy policy.

Cookies and Tracking Technologies

We receive IP addresses in the normal course of the operation of our Website. An IP address is a number assigned to you by your Internet service provider so you can access the Internet.

We, as well as third parties that provide content, advertising, or other functionality on our Services, may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through the Services. We use Technologies that are essentially small data files placed on your computer, tablet, mobile phone, or other devices (referred to collectively as a “device”) that allow us to record certain pieces of information whenever you visit or interact with our sites, services, applications, messaging, and tools, and to recognize you across devices.

Cookies: A cookie is a piece of data or file that a website can send to your browser, which may then store it on your computer system. Most browsers allow you to block and delete cookies. However, if you do that, the Site may not work properly or you may not be able to receive personalized content. Xogene may use cookies on our Website in order to: provide access to our content: for example, allow you to personalize your experience by keeping you logged in, accessing information, products, and services relevant to your areas of interest; and analyze and improve your browsing experience: for example, to track your session within our website, so we can learn what content has interested you. We will also use cookies to understand general information about you, such as areas of interest. We also check for bugs and glitches in the content and prevent duplication: for example, when voting or participating in surveys.

Pixel tags/Web beacons: A pixel tag (also known as a web beacon) is a piece of code embedded on the Site that collects information about users’ engagement on that web page. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement.

Social Media Features: Our Website includes social media integrations such as the Facebook “Like” button and LinkedIn (that might include widgets such as the share this button or other interactive mini-programs). These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. These social media features are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

EU-U.S. Privacy Shield Framework

In particular Xogene complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States and has certified its compliance with it. As such, Xogene is committed to subjecting all personal information received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.

Xogene is responsible for the processing of personal information it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf.

With respect to personal information received or transferred pursuant to the Privacy Shield Framework, Xogene is subject to the regulatory enforcement powers of the U.S. FTC. In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.